Services
Customer Care Service
Customer service is critical to every business because it can break or make a business. Romsan offers exceptional customer care services that involve helping clients to discover, use, and optimize a product or service efficiently without any hitches. Our team of highly trained customer care professionals is committed to helping businesses manage their customer care operations efficiently so that they can have an edge over their competitors. We focus on providing highly innovative customer care solutions that are quite scalable and at an affordable rate. Our customer care support services include;
12+
Years of experience
15+
Satisfied Customers
Email support
Emails have become an excellent marketing strategy and a powerful medium of communication. According to 2021 statistics, an estimated 320 billion emails are sent each day globally. This only means that most companies have a large bulk of emails to deal with daily and that’s why companies like ours are there to provide your business with all the email support you could ever imagine. Rest assured Romsan has the right tools and professionals to provide your business with safe email support solutions.
Live chat support
Nowadays, most consumers prefer reaching companies through live chats, which are text-based live conversations with an agent from the company. What sets live chat apart from other traditional forms of support like emails is the fact that with live chats, customers can engage immediately in real-time without needing to make a call. Well, if your company is looking for ways to cut operation costs and boost revenues, your best bet is to hire the services of professional live chat support service providers like Romsan. Our live chat support experts will go through vigorous training to understand the nature of your company so that they can always offer immediate, yet helpful answers to existing and potential clients who come seeking clarifications.
Live phone support
Romsan also offers amazing phone support services. Even in this age of the internet, communicating through phone calls has remained a leading method of communication between businesses and their clients. The reason is that live phone support offers customers the opportunity to connect personally with someone in the company. Well, our experts at Romsan undergo vigorous training to understand the nature of your business and its products so they can give out relevant, insightful, and appropriate info to your clients through live phone support.
Social media support
Romsan also manages the social media accounts of its clients while adhering to their values and missions. Although social media is important to increase brand visibility and build strong relationships with existing clients, failing to manage it efficiently could instead tarnish your brand and drive potential clients far away. Well, we are the perfect company to manage your social media pages 24/7 by monitoring conversations, collecting data for analysis, tracking your brand mentions, and above all, responding to inquiries immediately.
Mobile app customer support
With a continuous increase in demand from smartphone users, the mobile app market is bound to keep booming. There are indications that the average American checks his phone every 12 minutes and spends 90% of that time on mobile apps. This only means that if you own a mobile app, you need to provide a way for consumers to give their feedback about their experiences on your app. And your best bet is to hire professional mobile app customer support service providers like Romsan to provide immediate yet scalable solutions to your customers.
